Project Overview

SmartCall AI is an AI-powered voice assistant built using Retell AI to automate phone conversations for a medical clinic.

The AI agent can:

• Answer incoming calls
• Book appointments
• Reschedule appointments
• Answer common patient questions
• Send SMS confirmations
• Escalate urgent calls to humans

The goal is to reduce receptionist workload and ensure patients receive instant responses 24/7.

2. Business Problem

The clinic faced several challenges:

• Missed calls during busy hours
• Long waiting time on calls
• Patients calling after office hours
• High receptionist workload
• Frequent appointment scheduling errors

This resulted in: